Returns Processing

Returns Processing

Returns processing helps international customers manage product returns and reshipments within the United States. When a retailer requires a domestic return address, this service allows items to be sent back to the US warehouse, where they can be inspected, forwarded, or reshipped according to your instructions.

This service is useful when items arrive damaged, incorrect, or need to be exchanged. Instead of handling complex international return logistics, customers can route returns through a US address and decide on the next step once the item is received.

How Returns Processing Works

Returned items are received at the warehouse and logged under your account. Depending on the situation, items can be prepared for return to the retailer, reshipped internationally, stored, or consolidated with other packages. Any additional services are handled based on your instructions.

  • US-based return address for domestic returns
  • Receive and process returned or exchanged items
  • Option to reship items internationally
  • Inspection and repacking available if needed
  • Storage or consolidation with other shipments

Common Return Scenarios

Returns processing is commonly used for exchanges, warranty claims, and refunds when US retailers do not support international return shipping. It also helps customers avoid high international return costs and long processing times when dealing directly with overseas sellers.

For frequent shoppers and businesses, having a US-based return solution simplifies post-purchase logistics and reduces friction when handling issues with online orders.

Frequently Asked Questions

  • Can you return items directly to the retailer?
    Yes. Items can be returned domestically to US retailers if return instructions and labels are provided. This helps meet store return policies that require a US address.
  • Can I reship a returned item internationally?
    Yes. After a returned or exchanged item is received, you can request international forwarding, consolidation, or additional services before shipping.
  • Do you inspect returned items?
    Basic inspection can be requested to confirm item condition, packaging status, or contents before deciding on next steps.
  • Can returned items be stored temporarily?
    Yes. Returned items can be stored at the warehouse while you decide whether to reship, consolidate, or send them back to the retailer.
  • Is returns processing included with package forwarding?
    Returns processing is typically offered as an additional service. Specific terms and pricing depend on the type of return and handling required.