Frequently Asked Questions

Consolidation combines multiple incoming packages into one outgoing shipment. It’s helpful when you order from several stores and want to reduce total shipping cost by shipping everything together.

Not always. It’s usually cheaper, but if a consolidated box becomes too large, dimensional weight can increase cost. We typically recommend consolidation when it reduces total volume and avoids shipping multiple oversized cartons.

Yes, in many cases. Removing unnecessary outer packaging can reduce volume and shipping cost, but we keep product protection in mind and avoid changes that increase damage risk.

Yes. Repacking can add protective materials for fragile items and can also reduce dimensional weight by choosing a better box size. Materials (poly bags, bubble wrap, cartons) may add cost depending on usage.

Yes. Some customers prefer splitting shipments to manage customs limits, delivery timing, or package size. This can be planned during shipment creation.

Yes. Storage can be short-term (often with a free period) or long-term. Billing depends on time and storage unit. Check the Rates & Fees page for current storage pricing.

You can store packages short-term while waiting for other deliveries, or longer if you plan to ship later. Long-term storage rates apply after any free storage period.

Yes. We can help with returns processing based on your instructions - for example, return-to-retailer, reship to a different address, consolidate for later shipping, or route items to storage.

We can remove unnecessary paperwork and packaging inserts as part of repacking or consolidation (when requested). Some items should keep original inserts for warranty/returns - we follow your preference.

Yes. If you need extra protection, double boxing, fragile handling, or specific packing instructions, we can follow them where feasible. Costs depend on labor and materials.

Insurance is recommended for higher-value shipments. It adds protection if a package is lost or damaged during transit, subject to carrier coverage rules and claim requirements.

Insurance is commonly calculated as a percentage of declared value (for example, 2% of value) and may have a minimum fee. See the Rates & Fees page for your current insurance terms.

Declared value is the shipment value used for customs and (if selected) insurance calculations. It can impact taxes, duties, and insurance price. Always declare accurately to avoid customs issues.

Yes. For fragile goods, we recommend repacking with protective materials (bubble wrap, fillers, stronger cartons) and insurance where available. Protective packaging is billed based on materials used and labor.

If external damage is visible at arrival, we can document it during check-in and recommend repacking or additional protection before forwarding. For retailer claims, procedures depend on the store’s policy.

No. Service fees cover receiving and handling. Carrier shipping charges are separate and depend on destination, weight, dimensions, declared value, and selected speed.

We cannot ship items restricted by carriers, customs, or local laws. Restrictions vary by destination and service. If you’re unsure, contact us before ordering.

Special items (like batteries) have carrier and destination restrictions. We can advise on available shipping options but cannot modify products in ways that violate safety rules.

We reduce risk with appropriate carton selection, protective materials when required, and repacking where it improves safety. For higher-value items, insurance is recommended.

Yes. International shipments include tracking through the carrier, and your shipment status can be monitored as it moves through dispatch and delivery stages.

Core services include FNSKU labeling, poly bagging & protection, bundling & kitting, and palletizing / freight prep. We prepare inventory so it’s ready for inbound shipping and warehouse receiving.

Yes. We print and apply FNSKU labels per unit when required. Correct label placement and barcode coverage help reduce inbound issues and scanning errors.

Yes. We can polybag items where needed and add protective packaging (bubble wrap, cartons) to reduce damage risk. Materials are billed based on usage.

Yes. We assemble sets, secure items as needed, and label the finished bundle so it can be sold as one unit. Pricing is usually per set and depends on complexity.

Product inspection is available as an additional service. A basic inspection checks visible condition and counts; deeper inspection depends on product category and your requirements.

Yes. We can set up cartons, pack units, and apply carton labels. Correct carton setup helps reduce inbound issues and improves receiving consistency.

Yes. We can build pallets, wrap and label them, and prepare shipments for freight pickup. This is commonly used for larger replenishments to fulfillment centers.

Yes. If you provide shipment requirements (labels, carton counts, prep type), we align the prep to your plan and prepare the inbound shipment accordingly.

Most prep tasks are billed per unit (labeling, polybagging) or per set (kitting/bundling). More complex prep and extra protective materials may affect the final cost. See Rates & Fees for base pricing.

Yes, we can receive returns/removals, inspect where requested, and route inventory based on your instruction (restock, repack, store, or ship out).

We receive and store your inventory and keep it ready for orders or replenishment shipments. Storage is billed based on the storage unit (e.g., pallet/carton) and time. See Rates & Fees for details.

Yes. We pick, pack, and ship orders (handling fee applies; shipping label costs are separate). This works for Amazon FBM and also supports other channels.

Pricing is commonly per order and may depend on number of units, packing materials, and special handling. Base pick & pack and fulfillment rates are listed on the Rates & Fees page.

Yes. Returns can be received, inspected (if requested), and routed based on your rules: restock, rework, store, dispose, or ship out. Returns management is typically billed per return.

Yes, B2B and wholesale shipping is possible depending on packaging requirements and carrier selection. Share your packing and labeling rules, and we’ll follow them where feasible.

Multi-channel fulfillment means we ship orders from different platforms (for example Shopify, eBay, Walmart, or B2B). The pick & pack process is similar - the difference is the order source and shipping rules.

Yes. We can prepare and dispatch replenishment shipments to Amazon warehouses - including carton setup and labeling, and freight prep when needed. Carrier charges are separate from service fees.

Yes. Many sellers use controlled replenishment: store inventory with us and ship to Amazon on a schedule or when stock reaches a threshold. This helps avoid overstocking and reduces storage pressure.

Yes. You can keep inventory in storage and route orders to different channels. The key is consistent SKU labeling and clear picking rules so the correct unit ships every time.

Outbound orders require a shipping label. Depending on your workflow, labels can be provided by you or generated through your shipping setup. Label cost is separate from fulfillment handling fees.