This Privacy Policy explains how Package Portal collects, uses, and protects information when you use our website and related services, including package forwarding, mail forwarding, consolidation, repacking, storage, shipping insurance support, and FBA prep & fulfillment solutions. We respect your privacy and aim to be transparent about the data we handle.
This policy applies to information collected through this website, our contact forms, and communications related to our services. It does not cover third-party websites, marketplaces, carriers, or platforms you may use (for example, retailers you purchase from, payment providers, or shipping carriers) - those services have their own privacy policies.
We collect information that is reasonably necessary to provide our services, respond to requests, operate the website, and maintain account and shipment communication. Depending on how you interact with us, this may include:
We do not intentionally collect sensitive personal information (such as health data, biometric data, or information about race, religion, or political views). Please do not submit sensitive information through our forms or email.
We use information for legitimate business purposes related to delivering services and maintaining reliable operations, including:
Where required by law, we rely on one or more of the following bases to process personal data: (1) performance of a contract or steps requested before entering a contract, (2) legitimate interests (such as maintaining security and improving services), (3) consent (for specific requests), and (4) compliance with legal obligations.
To deliver services, we may need to share limited information with third parties that support logistics operations - such as shipping carriers, warehouse partners, or service providers involved in label generation, pickup, and delivery. We share only what is necessary to perform the requested service.
We do not sell your personal information. We do not rent or trade your personal information for third-party marketing.
This website may use cookies and similar technologies to support core functionality (for example, session management and basic preferences) and to understand how visitors use the site. Analytics data is typically aggregated and used to improve performance and user experience. You can control cookies through your browser settings, but disabling cookies may affect site functionality.
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, but we work to reduce risk through access controls, operational procedures, and basic security monitoring.
We retain personal information only for as long as necessary to provide services, maintain business records, resolve disputes, and comply with legal obligations. Retention periods may vary depending on the type of information and operational requirements.
Depending on your jurisdiction, you may have rights to access, correct, update, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before processing requests.
If you access our services from outside the country where our operations are based, your information may be processed in that country. We take reasonable steps to protect data regardless of where it is processed.
This website provides information about logistics, package forwarding, and fulfillment services. Content is provided for informational purposes and does not constitute legal advice, customs advice, or guaranteed delivery outcomes. Shipment outcomes can be affected by carrier rules, customs processes, and destination restrictions.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or website functionality. Updates will be posted on this page. Your continued use of the website after changes are posted indicates acceptance of the updated policy.
If you have questions about this Privacy Policy or how your information is handled, contact us at mail@packageportalusa.com or by phone at (469) 123-4567.